At Remnant Stone Tables, we strive to provide our customers with the best possible service, including efficient shipping and hassle-free returns. We understand that shipping heavy items can be a complex process, and we want to ensure that our customers are informed about the logistics involved. Please read the following Shipping and Return Policy carefully to understand the terms and conditions of our service.
Shipping Policy
- Shipping times may vary depending on the item and the customer’s location. We will do our best to provide an estimated delivery date upon purchase.
- Please note that large, heavy items require special handling and shipping services, and as a result, additional fees may apply. These fees will be clearly outlined during the checkout process.
- All items will be shipped with a trusted shipping provider that specializes in large, heavy items.
- Upon receipt of the item, customers are advised to carefully inspect it for any damages. If damages are found, customers should contact us within 48 hours of receipt to report the issue.
Return Policy
- We offer a 15-day return window for non-damaged items. If you wish to return an item, please contact us within 15 days of receipt to initiate the return process.
- To be eligible for a return, the item must be in its original condition and packaging. Any damages caused by the customer may result in a reduced refund or no refund at all.
- Customers are responsible for covering any shipping costs associated with the return. Please note that large, heavy items may require special handling and shipping services, which can result in higher shipping costs.
- If the item is eligible for a return, we will issue a refund minus a handling and restocking fee of 15 percent. This fee is necessary to cover the costs of handling and shipping the item back to our warehouse.
- Refunds will be issued within 14 days of receipt of the returned item.
At Remnant Stone Tables, we take great pride in the quality of our products and the satisfaction of our customers. If you have any questions or concerns about our Shipping and Return Policy, please do not hesitate to contact us. We are here to help and ensure that your experience with us is a positive one.